Shipping policy

SHIPPING RATE CHANGE NOTICE

Some fabrics, ie: Faux Furs and Fleece, may be subject to additional shipping charges due to dimensional volume and weight fees from carriers. Big Z Fabric will notify customers of these additional charges prior to fulfillment.

Depending on what you order we may use a different shipping carrier.  Please contact our staff for any specific needs.

**UPDATE July 1 2020. Due to COVID-19, Current Processing Times Is 1-2 Business Days**

Express Orders

Express Orders process on the same day and ship on the same day if the order is placed before 12 PM PST, excluding weekends and holidays. Express orders placed after 12:01 PM PST process on that same day and are shipped on the following day, excluding weekends and holidays.

The following services are considered express:
All Fed Ex Overnight options,
​Fed Ex 2 day,
Fed Ex Express Saver, and
USPS Priority Mail Express

IMPORTANT: Overnight orders placed on Fridays before 12PM PST are delivered on the following Monday. If you would like Saturday delivery please call us at 844-244-9322 for more information.

Sample Orders

Sample orders process within 2-3 business days, excluding weekends and holidays. Samples ordered via the “Free Shipping Option” DO NOT come with tracking and are shipped via regular USPS First Class Mail. If you prefer a tracked option or rush delivery those option are available at checkout.

Transit Times

Sample orders process within 2-3 business days, excluding weekends and holidays. Samples ordered via the “Free Shipping Option” DO NOT come with tracking and are shipped via regular USPS First Class Mail. If you prefer a tracked option or rush delivery those option are available at checkout.

FedEx

  1. Fed Ex Smart Post (4-10 days)
  2. FedEx Ground/Home Delivery (1-5 days)
  3. FedEx Express Saver (3 days)
  4. FedEx 2 Day (2 days by the end of Day
  5. FedEx 2 Day AM (2 day by 10AM
  6. FedEx Standard Overnight (Next Day by end of day)
  7. FedEx Priority Overnight (Next Day by 10:30 AM)

USPS

  1. USPS First Class Mail (1-4 Days)
  2. USPS Priority Mail (1-3 Days)
  3. USPS Priority Express Mail (Next Day)  

Shipping Rates

Shipping costs are based on weight and are carrier specific. For a shipping quote, add all products you wish to order to your shopping cart, click on your cart on the top right corner, and then click "View Shopping Cart". On the right side of your cart enter your shipping details: country, state, zip/postal code.

Large Order Shipping / Freight 

Please contact us at 844-244-9322 or email us at sales@bigzfabric.com for freight shipping quotes on large orders.

Tracking and Order Status

Customers will receive an email once their order has shipped with tracking information. If you would like to check the status of your order you can either call us at 844-244-9322 or emails us at sales@bigzfabric.com for further assistance.

International Shipping

We offer services from the following shipping carriers for international shipping: FedEx, UPS, and USPS

***International Customers are responsible for all customs/duty/tax charges in relation to their importing country. You can read more here

Lost, Damaged, Stolen or Delayed Orders

Please note that Big Z Fabric is not responsible for lost, damaged, stolen, or delayed packages, boxes, or freight loads. 

USPS-Fed Ex-UPS

All orders are insured by the carrier at a base rate of $100 per package with USPS, Fed Ex, and UPS. Weather delays will void any claims for shipping reimbursements for any of the above Guaranteed delivery options (i.e. Overnight shipping and 2 day shipping)

LTL Freight-Truckload Freight

LTL Freight or Truckload freight are also insured at a base rate. The LTL or Truckload base rate will vary from carrier to carrier and may not cover the full value of your order. You can always reach out to customer service via our contact us page or call 844-244-9322 if you wish to add additional insurance to cover the full value of your order.

Claims Process

Please follow direction below for lost, damaged, stolen, or delayed packages, boxes, or freight loads:
  1. Contact customer service with your order number and nature of the loss.
  2. Once received, one of representatives will reach out to the carrier take the appropriate steps to file a claim on your behalf. This process may take up to 1-3 weeks for Fed Ex, USPS and UPS. For LTL Freight or Truckload Freight this will vary based on the carrier.
  3. If the claim is approved the representative in charge of your claim will contact you and credit the original form of payment with the insurance settlement amount.  (Please note we can only credit the settlement amount approved by your chosen carrier).