U Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

How to exercise your right of withdrawal: To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by using the withdrawal button on our website, or by contacting us at support@bigzfabric.zohodesk.com ) before the 14-day withdrawal period has expired.

Effects of withdrawal: If you withdraw from your purchase, we will reimburse all payments received from you, including delivery costs (except for any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive notification of your withdrawal. We will use the same means of payment as you used for the initial transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back, or until you have provided evidence of having sent back the goods, whichever is earlier. You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You are responsible for the direct cost of returning the goods.

Exceptions: The right of withdrawal does not apply to:

• Custom-cut or made-to-order fabric (cut to your specifications)
• Goods that have been clearly personalized
• Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery