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Big Z Fabric wants you to be 100% satisfied with our fabrics and our service. As a result, if you are unhappy with any product you receive from us, you may return the fabric(s) within 14 days of receipt. All returns are subject to a 20% restocking fee and the customer is responsible to ship the item back to us. Shipping & Freight costs cannot be refunded for such returns. Please email us at firstname.lastname@example.org to get your return approved and to get your RMA# (Return Merchandise Authorization).
Any product that has been WASHED, CUT or ALTERED in any way, cannot be returned.
Products sold as "Closeouts," "Clearance," or “Samples” may not be returned. Services such as “Ship on Roll Fees” and other such service charges are not refundable.
For International Orders “Customs/Duties Taxes,” and “Brokerage Charges” are not refundable and are paid by the customer.
Damaged, Defective, or Incorrect Orders
If for the rare chance you receive a product that is damaged, incorrect or defective, please contact us at email@example.com and include a photo of the fabric as well as your order number. One of our customer representatives will get back to you. Reports of damage or defect must be done within 3 business days of receipt of fabric. Once the request is approved the customer has the option for a replacement or refund. We will pay for return costs.
IMPORTANT (VARIATION IN COLOR):
Fabrics that are different in shade than what appear on your monitor will NOT be considered an INCORRECT ORDER. Colors for some items can vary in shade because of monitor and lighting settings. If you need to color match a product we strongly urge you to order samples before placing your order.
Once approved, returns should be sent to:
Big Z Fabric Inc.
Attention: Returns Dept
3400 Sluason Ave, Unit A
Maywood, CA 90270
All order cancellations that are requested by the customer before an order is processed are subject to a 4% credit card processing fee.